. Refund and Return Policy - Toolszm
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Toolszm

Refund and Return Policy

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Refund and Return Policy

This refund and return policy governs the terms and conditions for refunds and returns for services provided by toolszm.com ("Website" or "Service"). By accessing or using our Service, you agree to abide by this policy. If you disagree with any part of the policy, you may not access the Service.

1. Refund Policy

  • toolszm.com provides virtual services such as software and apps, which are typically delivered instantly or within a maximum of 30 minutes from the time of purchase.
  • Once the software or app is delivered and access is granted to the user, refunds or cancellations are not available since the service has been provided.
  • Refunds will only be considered if the software or app does not function as advertised and if the issue persists for more than 3-4 days from the date of purchase.
  • Refunds will be granted on a pro-rata basis for the remaining unused days of the subscription.
  • Refunds are applicable only for single tools/apps and are not available for bundle packs such as agency, ultimate, or extreme plans.

2. Return Policy

  • Since the services provided by toolszm.com are virtual and delivered instantly, returns are not applicable.

3. How to Request a Refund

  • Users must submit a refund request via email to [insert refund email address] within the specified timeframe mentioned above.
  • Refund requests must include the user's name, email address, order number, and a detailed description of the issue faced with the software or app.

4. Refund Processing

  • Upon receiving a valid refund request, toolszm.com will review the request and determine eligibility for a refund.
  • Refunds, if approved, will be processed within a reasonable timeframe and credited back to the original payment method used for the purchase.

5. Exceptions

  • Refunds will not be granted for bundle packs or subscription plans such as agency, ultimate, or extreme plans.
  • toolszm.com reserves the right to refuse refund requests that do not meet the eligibility criteria outlined in this policy.

6. Contact Information

If you have any questions or concerns regarding our refund and return policy, please contact us at support@toolszm.com

Effective Date: 1st January 2024